FAQ
Welcome to our FAQ page! Here, you’ll find answers to common questions about our wooden watches and sustainability commitment. Browse through the questions below to get the information you need. If you can’t find what you’re looking for, reach out to us for support. We’re here to help you on your Wegarti journey. Start exploring now!
Adjusting Your Wegarti Wooden Watch: A Step-by-Step Guide
Our wooden watches come with a few extra links in the band, allowing for a fit that's perfect for everyone. If your watch needs resizing, don't worry! This guide will help you adjust your watch in approximately 5 minutes. Every watch comes with the necessary tool for link removal, simplifying the process.
If you'd rather have professional assistance, you can always take your watch to a local watch or jewelry shop, or even a mall kiosk. These locations typically offer resizing services for a small fee.
What You Need
- The provided watch resizing tool.
- Your wooden watch.
Quick Tips
- For an even fit, aim to remove an equal number of links from both sides of the watch.
- Whether you're adding or removing links, the adjustment principle remains the same: the pins need to be pushed out.
- All watches have pins that need to be pushed out to modify the band's links. This is a common principle among wooden watches, although some other brands use screws instead of pins.
Step-by-Step Guide
STEP 1: Decide the Number of Links to Remove or Add
Wear your watch to determine how many links you need to remove for a comfortable fit. The watch should have slight mobility, but not so much that it spins freely around your wrist.
STEP 2: Determine the Direction to Push the Pins Out
The pins in the watch band have one thick and graded side, which should be pushed out first. If there's an arrow inside the links, it indicates the push direction for the pins. If no arrow is present, the pin push direction is determined by the watch's "crown."
Â
STEP 3: Push Out the Pins
If you're using the side-wheel tool, place the watch in the tool so that the band is parallel to the pin. Continue turning the side-wheel until the pin slots into one of the band's pinholes and eventually comes out.
STEP 4: Reinsert the Pins into the Links
This step is as straightforward as it sounds: just put the pins back into the links, making sure they're inserted correctly.
Â
STEP 5: Enjoy Your Perfectly Fitted Wegarti Wooden Watch!
Congratulations! You're now a master of watch adjustment. Why not explore our full range of wooden watches? They're not only stylish but also lightweight and comfortable to wear!
Wegarti offers a range of watches, some of which are water-resistant while others are not. Each product description on our website specifies whether a particular model is water-resistant or not. Please make sure to check this before purchasing or using your watch near water.
However, please note that even our water-resistant models are not designed to be submerged in water. They can withstand occasional splashes of water or rain, but should not be exposed to conditions where they would be completely submerged, such as swimming or bathing.
Additionally, as Wegarti watches are made from wood, they are more delicate compared to metal or plastic watches. To ensure the longevity of your watch, we recommend treating it with care and avoiding any unnecessary exposure to water. Any damage due to excessive exposure to water or misuse is not covered by our warranty. If you have any further questions, feel free to contact our customer service team via email at [email protected].
Wegarti is committed to ensuring that your shopping experience is seamless and hassle-free. We offer worldwide shipping on all our products. Please note that shipping times may vary depending on your location and the availability of the product.
If you're not completely satisfied with your purchase, you can return it within 30 days from the date you received your order. We kindly ask you to keep the product in its original condition and packaging.
To initiate a return, please contact us at [email protected]. Our customer service team will provide you with detailed instructions on how to proceed with the return. Please note that return shipping costs may be the responsibility of the customer unless the return is due to a defect or error on our part.
For any additional questions regarding shipping and returns, please don't hesitate to reach out to our customer service team.
Wooden watches require a different kind of care compared to traditional metal or plastic watches. Here are some tips to help you maintain your wooden watch:
Avoid Water: While many wooden watches are water-resistant, they are not waterproof. Avoid submerging your wooden watch in water and take it off before swimming or showering.
Keep it Clean: Clean your wooden watch regularly using a soft, dry cloth. This helps remove any dust or dirt without scratching the watch.
Avoid Extreme Temperatures: Extreme heat or cold can cause the wood to expand or contract, potentially damaging the watch. Try to store your watch in a place with a moderate, stable temperature.
Condition the Wood: To keep the wood from drying out, apply a small amount of a natural oil, such as olive oil or walnut oil, to the watch every few months. Apply the oil with a soft cloth, let it sit for a few minutes, then wipe off any excess.
Remember, each wooden watch is unique, and different kinds of wood can require slightly different care. Following these guidelines will help ensure the longevity and beauty of your timepiece.
Wegarti offers a limited warranty that covers manufacturer's defects for a period of one year from the original purchase date. This means that if the materials in your watch aren't right or if the watch isn't put together correctly, we'll repair or replace it, at our discretion.
Please note that this warranty does not cover:
- Damage due to normal wear and tear
- Damage due to misuse, lack of care, accidents
- Loss or theft
The warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship. For more information or to make a warranty claim, please contact our customer service team via email at [email protected].